POLICIES

Senior Citizens Discount

Only applies on Tuesday and Wednesday before 15:00.

Appointments made after 15:00 or on any other day will be charged at full price.

Cancellation Policy

Due to high demand for appointments we ask that all clients can give at least 24 hours’ notice before cancelling or rescheduling your booked appointment. We do understand that for unforeseen circumstances this is not always possible but we would like to inform you there will be a £10 cancellation fee as of the third no show/cancellation. For some of our services we require a non-refundable deposit for the allotted time. Any deposits paid will only be transferable 48 hours prior to the rescheduled appointment.

Colour Guarantee

We would like your hair to maintain its colour and shine in-between your visits to the salon when receiving a colour service from us, however we cannot guarantee the longevity when using non-professional hair products. Please ask your stylist for your personal hair care plan.

Product Purchase Refunds

No refunds or exchanges will be given on Products purchased within the salon.

Clothing Protective Wear

Whilst we make every effort to ensure no accidental damage is made to Customer clothing and personal belongings, Beau Cheveux are not liable for any accidental damage that may occur. It is the responsibility of the Customer to ensure the protective clothing provided within the salon is used appropriately to ensure no accidental damage occurs.

Service Consultation 

At the start of every appointment your stylist will hold a consultation with you to discuss your requirements and offer any advice. 

If you are dissatisfied with the service provided you have up to 1 week after your appointment to contact the salon and we will try our best to work with you to resolve the issue as quickly as possible. This may incur an additional charge at the Managers' discretion. 

Privacy Notice

Beau Cheveux Hair and Extensions Ltd process personal data relating to Customers in accordance with the General Data Protection Regulations 2018. We process personal information to enable us to provide a beauty and hairdressing service; promote our services and goods, maintain our accounts and records and use CCTV systems for crime prevention. Personal data may also be processed when visiting this website .

For more information please see our privacy notices below: